Students learn to provide support and advice to clients, through creating user documentation, running diagnostic tests, caring for computer hardware and optimising operating system software. All activities are completed while supporting the organization's occupational health and safety guidelines.

Outline

Create User Documentation
Create user documentation that is clear to the target audience and is easy to navigate

Provide Advice To Clients
Provide advice and support to clients including the communication of comprehensive technical information.

Apply Occupational Health And Safety Procedures
Support the organisation's occupational health and safety (OH&S) principles and practices.

Install And Optimise Operating System Software
Install operating system software and to make adjustments as a means of optimising the system to accommodate business and client needs

Care For Computer Hardware
Manage the selection, maintenance and siting of hardware

Run Standard Diagnostic Tests
Conduct diagnostic tests on a range of platforms.