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Copyright © 2008 eSource Marketing
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eSource’s privacy policy covers the collection and use of personal information that may be collected by eSource anytime you interact with eSource, such as when you visit our website, when you purchase eSource products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at eSource, and we go to great lengths to protect it.
Be assured that eSource does not sell or rent your contact information to other marketers or sell or lease your email address to any third party.
Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.
If you do not want eSource to keep you up to date with eSource news, software updates and the latest information on products and services email privacy@esourcemarketing.com and your personal contact information will be removed.
There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, registering for a seminar, participating in an online survey, registering your products, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the eSource products you own, such as their serial numbers, and date of purchase; and information relating to a support or service issue. We collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.
The eSource website, as well as eSource services allows you to create an “eSource ID” based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile —s providing your name, phone number, email address, and in some cases your mailing address or a credit card number — and choose a password for security. The system saves your information and assigns you a personal eSource ID — in many cases simply your email address, because it’s unique and easy to remember. The next time you visit eSource, all you need to do is enter your eSource ID and password; the system looks up the information it needs to assist you. In addition, if you update the information associated with your eSource ID it will be available for all your transactions with eSource globally.
eSource takes your privacy very seriously. Be assured that eSource does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with legal entities within the eSource group globally who will safeguard it in accordance with eSource’s privacy policy. There are also times when it may be advantageous for eSource to make certain personal information about you available to companies that perform work for eSource (such as independant contractors and sub-contracted companies, all of which are bound to eSource's privacy policy) to provide products and services to you on our behalf. These companies may help us deliver eSource products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with eSource’s policies. Without such information being made available, it would be difficult for you to have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the eSource website.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
eSource takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The eSource Marketing Web Application uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To use the eSource Marketing Web Application, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
eSource has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at services@esourcemarketing.com.
As is standard practice on many corporate websites, eSource’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.
For example, knowing your first name lets us welcome you with a greeting the next time you visit the eSource Web Application. Information such as your agency helps us provide a more useful online user experience. And your contact information, product serial numbers, and information about your computer helps us register your products, personalize eSource Marketing Web Application, and set up your Internet Service and provide you with customer service.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. eSource will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on the eSource website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to assure that we’re only sending messages that are of interest to our customers. We store all of this information in a secure database located in Roseville, California, in the United States.
As we said, eSource takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to eSource employees and strictly enforce privacy safeguards within the company. In addition, eSource supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce. And we do not knowingly solicit personal information from minors or send them requests for personal information.
eSource’s website has links to the sites of other companies. eSource is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
If you have questions or concerns about eSource’s Customer Privacy Policy or data processing, please email us at services@esourcemarketing.com and we will respond to your inquiry within 30 days.
If you do not want eSource to keep you up to date with eSource news, software updates and the latest information on products and services email us at services@esourcemarketing.com. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.
eSource may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.
eSource Marketing, Inc., 775 Sunrise Avenue, Suite 150, Roseville, CA 95661, USA.
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Copyright © 2008 eSource Marketing
This site was designed using valid xhtml and css to maximize accessibility and usability by Will Clark Designs.